JetStream Help Center

Welcome to the Help Center

Topics

  1. Transferring Files
    1. Send & Receive Overview
    2. Use a Download Link
    3. Connect to a Shared Folder
  2. Sharing Files and Folders
    1. Create a Download Link
    2. Share a Folder
    3. Create a Watch Folder Automation
  3. Transfer Management
    1. Transfer Manager Overview
    2. Prioritize Transfers
  4. Setup
    1. Configure the JetStream Server
    2. Test a Connection
    3. Sandboxing
  5. FAQ
    1. Frequently Asked Questions

Suggested forms

  • Technical Support in Support

    Need help installing, configuring, or troubleshooting? Select this to request assistance.

Powered by Jira Service Management
{"xsrfToken":"cc5e4991eb0ccb6b1faa805850f0c5024e639529_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e00faa39-3f51-4266-be5c-b078b7c92dc9/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZDhjOGNkYy00MGEzLTRlMGEtOWU4ZC0xY2JmNGMxODBmOTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmUwMGZhYTM5LTNmNTEtNDI2Ni1iZTVjLWIwNzhiN2M5MmRjOSI6WyJyZWFkIl19LCJleHAiOjE3NDMyNjU5ODYsIm5iZiI6MTc0MzI2NTM4Nn0.UrRCJ9CPx_yF5_BdUIcumMI-s8HTa6oD8J_kEN8cX6Y&client=5d8c8cdc-40a3-4e0a-9e8d-1cbf4c180f95&mode=fit","logoId":"e00faa39-3f51-4266-be5c-b078b7c92dc9","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"JetStream Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"JetStream Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ce2a28","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/e03312d0-3b90-4155-887c-b846bdc4a4de/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZDhjOGNkYy00MGEzLTRlMGEtOWU4ZC0xY2JmNGMxODBmOTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmUwMzMxMmQwLTNiOTAtNDE1NS04ODdjLWI4NDZiZGM0YTRkZSI6WyJyZWFkIl19LCJleHAiOjE3NDMyNjU5ODYsIm5iZiI6MTc0MzI2NTM4Nn0.u8i_gQUuGDTHawJC6KOpDEQo7vRX3DW_cLS6dHuxQC4&client=5d8c8cdc-40a3-4e0a-9e8d-1cbf4c180f95&height=300&mode=fit","bannerMediaApiFileId":"e03312d0-3b90-4155-887c-b846bdc4a4de","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=gojetstream","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"cc5e4991eb0ccb6b1faa805850f0c5024e639529_lout","baseUrl":"https://gojetstream.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://gojetstream.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"5d8c8cdc-40a3-4e0a-9e8d-1cbf4c180f95","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"f99b16214a2e4ce5af209ff3007bd4cc","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}